Reimagining public service
Reimagining public service
Overview
Overview
Team:
Team:
Product Designer (me), Product Manager,
Product Designer (me), Product Manager,
Product:
Product:
Dallas 311
Dallas 311
Type:
Type:
Mobile application
Mobile application
Duration:
Duration:
Jan 2020 - Jun2020
Jan 2020 - Jun2020
About Dallas 311
Dallas 311 is a mobile application for Dallas city residents for their non emergency services. Incapsulate - a US based company had the contract for managing this application for Dallas city services. This project was a partnetship between Incapsulate and f1Studioz - the later providing the design support for the project.
About Dallas 311
Dallas 311 is a mobile application for Dallas city residents for their non emergency services. Incapsulate - a US based company had the contract for managing this application for Dallas city services. This project was a partnetship between Incapsulate and f1Studioz - the later providing the design support for the project.
Problem
The older application just provides a basic way to raise issues to the city services. This project was to visualize the possiblity of bringing social engagement aspects to the application and also make raising issues simpler.
Problem
The older application just provides a basic way to raise issues to the city services. This project was to visualize the possiblity of bringing social engagement aspects to the application and also make raising issues simpler.
Results
A noth star vision was created for Dallas 311 mobile application to include social engagement features and with a fresh take on visual design.
Results
A noth star vision was created for Dallas 311 mobile application to include social engagement features and with a fresh take on visual design.
UI Highlights
UI Highlights
USPs of the application
While onboarding, the users are made aware of the community features in the application
USPs of the application
While onboarding, the users are made aware of the community features in the application
Community posts
Shows issues raised by others and news posted by Dallas city services
Community posts
Shows issues raised by others and news posted by Dallas city services
A conversational way to raise a request
A conversational way to raise a request
Easier way to track requests
Easier way to track requests
Gamification: Rewards and badges for contribution
Gamification: Rewards and badges for contribution
